What’s the difference between a chatbot and a virtual agent?Should I be jumping on the bandwagon and offering a chatbot on Facebook Messenger?
This can take you aback at first, until you remember Sagar is well-known for his mastery of facial motion capture techniques.What do my customers actually want from a self-service virtual agent?Are bots just a passing fad for engaging my customers? ) of these questions left you scratching your head, don’t worry. Even industry analysts and experts have taken a second look at how they view and talk about this technology.A new whitepaper, aptly titled Virtual Agents and Chatbots and Avatars – confusing or what!, acknowledges this confusion and sets out to demystify the names, uses and future of digital customer engagement tools.
The company gave it its own version of acentral nervous system that imitates the capabilities of the human brain.