The rating is not entirely due to the cost of ICANotes program but also includes regulation guidelines set forth by many Insurance providers.The reimbursement rates set by insurance providers are not increasing at a rate they should be to providing services in behavioral health field.Their staff was available to visit us and provide support when we opened in 2012. since using this program which as benefited us in our growth as well.I gave ICANotes for every category primarily because it is well deserved for their hard work in keeping up with integration and the ever changing guidelines with coding, billing, and documentation etc., in behavioral health, which has made my life so much easier with running my business.
Pros: It is easy to navigate and get back to main screen from anywhere in the program Cons: Changing documents and diagnosis are a little clustered and it not very user-friendly if one is new to this type of program Overall: The customer representatives and technicians are very helpful and knowledgeable. I was told it would improve several months back but, the staff reports this most often and is the most reported issue that becomes time-consuming for staff scheduling and is frustrating for clients waiting on the phone.
The ability to auto post payments from the clearinghouse right into ICA Notes is worth gold to me.
Cons: The only con to this program is it does yet have the ability to let customers self schedule or reschedule but I think this may be in the works.
A treatment plan every 6 months for 3 years and an average of 4-5 pages per plan x 6 treatment plans printed for a client, the last treatment plan cumulates to 30 pages.
It doesn't allow the plan to start over with a fresh slate for a new treatment plan without including the old ones as well.
(Unless I haven't figured it out, which may be the case) :) Overall: We have been using the ICANotes program for 4 yrs.